Tech Support Powered by AI
A support assistant that reduced response times by 87% using only verified documentation.
CLIENT: Smart home system manufacturer
INDUSTRY: IoT & Home Automation
DURATION: 8 Weeks
The Challenge
Documentation Gaps
Documentation was fragmented across multiple product generations and sources. Support teams couldn't find accurate information quickly.
Hallucination Risk
AI models generate incorrect answers when lacking information. In technical support, wrong instructions could damage devices or create safety hazards.
The Solution
We implemented a RAG system that grounds every response in verified documentation.
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Vectorised all documentation and manuals into a searchable semantic database.
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Vector similarity search retrieves relevant documentation for each query.
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AI answers only from provided context, with clear handling when information is unavailable.
Operational Impact
24/7 availability with instant responses
92% Customer Satisfaction
Business Impact
234K Euro annual cost savings due to reduced support staff overhead
